India alone has a population of 1.2 billion people. About 450 million, or 37%, are below the world poverty line, living on $1.25 USD per day. This leads to poor health, disease, and needless death. We give in India because it has more poor than any country in the world, 1/3 of the world's total poor.  

From a Western perspective, it can be very difficult to imagine just how important rice is to Asia and the Pacific Islands. Westerners can easily get by without eating rice. But, in Asia, this is not case. In India, rice is eaten three times per day. For low income families, rice is the primary source of daily calories. These families are not bombarded by packaged foods and fast food, like exist in the developed world. In Asia, rice is life. The amount of rice we provide lifts a tremendous burden from families who are strained in many way beyond financial. Most families dream of sending their children to private school in India, which is the beginning of the path out of poverty. Many families use the money they save to pay an admittance fee for one of their children to get into school, which provides hope for the future.

 

We don't buy rice in one country and send it to another, which would negatively impact the local economy. Instead, we buy rice locally from retail stores supporting the supply chain all of the way to the lowest levels. We buy from the places that the people would be buying from if we weren't there. The income that the family saves on rice can be used towards these necessities in their local village, therefore, stimulating the local economy.

 

We have partnered with a former farmer named Pulla, who travels to villages around India (currently near Hyderabad). Pulla meets with the village leader and explains what Rice Love is and how it works. He asks permission to help families in the village based on the leaders recommendation. The leaders identify families that are struggling due to job loss or illness. Pulla interviews each family one by one. With the permission of the family, Pulla's assistant writes down their story and takes their photo. If the need is sufficient, the family is given a token which can be redeemed the following week for a 25 kilo bag of high quality rice.

We give to single mothers, older women, however, we focus on giving to families. There are many organizations that help children, the old, and the disabled. We focus on the family because they are mostly overlooked. Millions of families in India struggle to get by financially. By supporting the family, we support the children, and the future. 

If we are going to give on your behalf, you deserve to see the proof. Every item we produce comes with a hang tag with a unique number on it. You can use that number to look up the family you fed above! Every single item is accounted for. See the proof! Read the stories. We guarantee you will not regret it!

Buying this bag helps preserve our Earth's resources! 

If you do not see the information you are looking for, please email us at hello@ricelove.com. We're happy to help!

1. Email us at hello@ricelove.com with subject line "RETURN: ORDER #0000" so that we can approve your return.
2. Print a copy of your original invoice and insert it into a package with the item(s) being returned. If you do not have a printer, write the following on a piece of paper and include it in the package: name of the person who ordered, email address, and order number.
3. Write "Return" on the outside of the package and mail to:

Rice Love Returns

1226 S 630 E

Ste 1

American Fork, UT 84003

In order to qualify for a refund, items returned must be returned within 30 days of the purchase date and remain in resale-able condition.

We recommend you retain your postage receipt and tracking number in order to confirm your return's safe arrival at our warehouse. After we receive the item, please allow up to 3-5 business days for item inspection and initiating the refund. Refunds are paid out to original payment method.

Credit card companies may take up to 7-10 business days before restoring credit to your account. If you don't see the credit in your account within two weeks of our receipt, please contact us at hello@ricelove.com.

We are not allowed to provide cash refunds to the receivers of gifts. However, we can provide a refund to the original purchaser. If you received an item as a gift and would like to exchange it, please follow the Exchange Policy above. You must indicate on a piece of paper inside the package the name of the original purchaser and that you desire to make a gift exchange. The is best to coordinate with hello@ricelove.com

Our products have a 6-month limited warranty. If no claim is made within 6-months of the original date of purchase, the claim will not qualify for warranty coverage. In order to make a warranty claim, please email photos of any damages of your products with the subject line "WARRANTY" to hello@ricelove.com. We will determine if the product qualifies for a replacement for the same or similar product. We do not provide refunds for warranty claims. The cost of postage to receive the new item is paid by the customer. Defective products do not need to be returned to us. Instead, we encourage customers to fix, use, or recycle defective products.

Please allow 3 days for processing your order, plus 3-5 days for shipping within the United States. Orders that include clothing items take an extra 3-5 days because our clothing is printed on demand. International orders may take up to 3 weeks to arrive. 

International Duties Notice

All orders are shipped from the USA. The cost of import fees and/or duties are NOT included in the cost of shipping. If you live outside the USA, you may be required to pay a duty before you can pick up your package. It is important to know your countries rates for duties as you will be responsible for this added cost. If you do not pay the duty, the package will be returned to us. In this case, we will contact you to ask if you would like to pay to have the package re-shipped to you or if you would like a refund on the cost of the product (excluding shipping). Most European countries have import fees, however, they are generally less than the cost of the product(s), and the fees are not charged consistently on every package. Customers have not reported any duties for Canada, Australia, or New Zealand. 

If you do not see the information you are looking for, please email us at hello@ricelove.com. We're happy to help!

1. Email us at hello@ricelove.com with subject line "RETURN: ORDER #0000" so that we can approve your return.
2. Print a copy of your original invoice and insert it into a package with the item(s) being returned. If you do not have a printer, write the following on a piece of paper and include it in the package: name of the person who ordered, email address, and order number.
3. Write "Return" on the outside of the package and mail to:

Rice Love Returns

1226 S 630 E

Ste 1

American Fork, UT 84003

In order to qualify for a refund, items returned must be returned within 30 days of the purchase date and remain in resale-able condition.

We recommend you retain your postage receipt and tracking number in order to confirm your return's safe arrival at our warehouse. After we receive the item, please allow up to 3-5 business days for item inspection and initiating the refund. Refunds are paid out to original payment method.

Credit card companies may take up to 7-10 business days before restoring credit to your account. If you don't see the credit in your account within two weeks of our receipt, please contact us at hello@ricelove.com.

We are not allowed to provide cash refunds to the receivers of gifts. However, we can provide a refund to the original purchaser. If you received an item as a gift and would like to exchange it, please follow the Exchange Policy above. You must indicate on a piece of paper inside the package the name of the original purchaser and that you desire to make a gift exchange. The is best to coordinate with hello@ricelove.com

Our products have a 6-month limited warranty. If no claim is made within 6-months of the original date of purchase, the claim will not qualify for warranty coverage. In order to make a warranty claim, please email photos of any damages of your products with the subject line "WARRANTY" to hello@ricelove.com. We will determine if the product qualifies for a replacement for the same or similar product. We do not provide refunds for warranty claims. The cost of postage to receive the new item is paid by the customer. Defective products do not need to be returned to us. Instead, we encourage customers to fix, use, or recycle defective products.

Please allow 3 days for processing your order, plus 3-5 days for shipping within the United States. Orders that include clothing items take an extra 3-5 days because our clothing is printed on demand. International orders may take up to 3 weeks to arrive. 

International Duties Notice

All orders are shipped from the USA. The cost of import fees and/or duties are NOT included in the cost of shipping. If you live outside the USA, you may be required to pay a duty before you can pick up your package. It is important to know your countries rates for duties as you will be responsible for this added cost. If you do not pay the duty, the package will be returned to us. In this case, we will contact you to ask if you would like to pay to have the package re-shipped to you or if you would like a refund on the cost of the product (excluding shipping). Most European countries have import fees, however, they are generally less than the cost of the product(s), and the fees are not charged consistently on every package. Customers have not reported any duties for Canada, Australia, or New Zealand.