Returns, Refunds, Warranty

If you do not see the information you are looking for, please email us at hello@ricelove.com. We're happy to help!
Returns

Enjoy our 30-Day Love Guarantee! If you don't love your product, return it by following these steps for a refund for the cost of the product:

  1. Email us at hello@ricelove.com with subject line "RETURN: ORDER #0000" so that we can approve your return.
  2. Create a package including the product being returned and a printed copy of your original invoice. If you do not have a printer, write the following on a piece of paper and include it in the package: name of the person who ordered, email address, and order number.
  3. Write "Return" on the outside of the package and mail to:
Rice Love
1226 S 630 E
Ste 1

American Fork, UT 84003

Refunds

In order to qualify for a refund, items returned must be returned within 30 days of the purchase date and remain in resale-able condition.
We recommend you retain your postage receipt and tracking number in order to confirm your return's safe arrival at our warehouse. After we receive the item, please allow up to 3-5 business days for item inspection and initiating the refund. Refunds are paid out to original payment method.
Credit card companies may take up to 7-10 business days before restoring credit to your account. If you don't see the credit in your account within two weeks of our receipt, please contact us at hello@ricelove.com.

Exchanges 

If you would exchange an item, the best approach is to order the new item. Then, follow the instructions to return the item you do not want. The item you return must be in resalable condition in order to qualify for a refund. You will have to pay the shipping cost to return the item and shipping to receive the new item.

Cancellations

You may cancel an order for a full refund at any time before it is shipped by emailing hello@ricelove.com. However, the email must be received at least 48 hours before the order is shipped in order to have time to cancel the order before it is processed.

Gift Returns 

We are not allowed to provide cash refunds to the receivers of gifts. However, we can provide a refund to the original purchaser. If you received an item as a gift and would like to exchange it, please follow the Exchange Policy above. You must indicate on a piece of paper inside the package the name of the original purchaser and that you desire to make a gift exchange. The is best to coordinate with hello@ricelove.com

Warranty 

Our products have a 6-month limited warranty. If no claim is made within 6-months of the original date of purchase, the claim will not qualify for warranty coverage. In order to make a warranty claim, please email photos of any damages of your products with the subject line "WARRANTY" to hello@ricelove.com. We will determine if the product qualifies for a replacement for the same or similar product. We do not provide refunds for warranty claims. The cost of postage to receive the new item is paid by the customer. Defective products do not need to be returned to us. Instead, we encourage customers to fix, use, or recycle defective products.
International Duties Notice
All orders are shipped from the USA. The cost of import fees and/or duties are NOT included in the cost of shipping. If you live outside the USA, you may be required to pay a duty before you can pick up your package. It is important to know your countries rates for duties as you will be responsible for this added cost. If you do not pay the duty, the package will be returned to us. In this case, we will contact you to ask if you would like to pay to have the package re-shipped to you or if you would like a refund on the cost of the product (excluding shipping). Most European countries have import fees, however, they are generally less than the cost of the product(s), and the fees are not charged consistently on every package. Customers have not reported any duties for Canada, Australia, or New Zealand.